Complete Access Online Terms and Conditions of Use:
1. ACCESS TO SOFTWARE
1.1 This agreement ("User Agreement") incorporates the terms and conditions for access by approved Users to the Complete Access Online software (the Software) to purchase or inquire for any products and/ or services of your UNIGLOBE Travel agency ( termed as “We/Us/Our”).
The User(s) will access the Software via the internet to research information, manage certain data and process transactions.
1.2 User hereby acknowledges and agrees that access to the Software may be affected by local market telecommunication network activity, capacity and compatibility with third party communication equipment, Internet access software and browsers. We hereby disclaim, and User hereby waives any and all our responsibility for, any defect or service interruption in connection with local market telecommunication network activity, capacity and compatibility with third party communication equipment, Internet access software and browsers.
2. MODIFICATION OF TERMS
We reserve the right to change the terms, conditions and notices under which the services are offered, including but not limited to any charges for the services provided through the Software. The User shall be responsible for regularly reviewing these terms and conditions.
3. LIMITED USER
3.1 The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Software.
3.2 The User further agrees and undertakes not to reverse engineer, modify, copy, distribute,transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Software. It is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within is not permitted.
4. SOFTWARE RELEASES
We will provide to User such Enhancements and Upgrade Releases, which are generally made available by the provider of the Software at no charge. Custom modifications to the software that are requested by the User and approved by the software provider may be made available at an additional charge.
5. ERROR CORRECTION
In the event User encounters an error, bug or malfunction in the Software or Programming, User shall promptly provide notice to Us in writing via the designated email for notifications which we will provide. Software Provider shall verify the cause of the problem, and if the error is due to any act or omission of Software Provider, its sole obligation shall be to use its reasonable efforts to correct the reported problem and we make no responsibility or warranty that all bugs, errors or malfunctions will be corrected nor that the Software will operate error free.
6. USER RESPONSIBILITIES
6.1 In consideration of use of the Software the User represents and confirms that the User is of legal age to enter into a binding contract and is not a person barred from using the software and/or receiving the Services under the laws of India or other applicable law.
6.2 To use the Software, the User has and must continue to maintain at his sole cost: (a) all the necessary equipment including a computer and modem etc. to access the Website and Software (b) own access to the World Wide Web. The User shall be responsible for accessing the Software and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.
6.3 User also understands that the services may include certain communications from us as service announcements and administrative messages. The user understands and agrees that the Software is provided on an "as is" basis and that we do not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.
6.4 User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's under id and password for any purpose whatsoever without proper authorization from such party.
6.5 User is responsible for the security of all passwords and for all transactions undertaken using these passwords for access to the Software. User confirms that User is the authorized holder of the credit card, or an authorized representative of the account holder billed, for any commercial transactions made using the Software. We will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of User ID/password/credit card number/account details number for using the Software.
6.6 User also agrees and undertakes to immediately notify us of any unauthorized use of the Users password or user id and to ensure that the User logs off at the end of each session at the website. We shall not be responsible for any, direct or indirect, loss or damage arising out of the User's failure to comply with this requirement.
6.7 Furthermore, the User grants the right to disclose to third parties Registration Data to the extent necessary for the purpose of using the Software.
The User acknowledges that the Software contains valuable information and trade secrets proprietary to Software provider and us and that unauthorized dissemination of or access to the Software could cause irreparable harm to us or Software provider. The User will not make accessible to any other third person or business, the Software or any part thereof, including without limitation, any instructions or manuals.
8. LIMITATIONS OF LIABILITY
8.1 The Software Provider has endeavored to ensure that all the information on the Software is correct, but we / Software Provider neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information. We/ Software Provider make no warranty, express or implied, concerning the Software and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained.
8.2 We do not, by offering travel related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.
8.3 Notwithstanding anything contained in the terms and conditions, in no circumstances shall Software provider or we be liable for any charge backs, liabilities, losses, damages, costs, claims, loss of business and/or profits, charges and expenses whatsoever based upon special, indirect, economic or consequential loss or damage including but not limited to loss of profit, reputation, business, revenue, goodwill or anticipated savings, by the use of Software.
9. TERMINATION/ACCESS RESTRICTION
We reserve the right, in Our sole discretion, to terminate the access to the software and the related services or any portion thereof at any time, without notice.
10. FEES PAYMENT
We reserve the right to charge fees, including transaction fees, based on certain completed transactions using the our Software. We further reserve the right to alter any and all fees from time to time, without notice.
Refunds processed for cancelled tickets are transferred to the passenger’s bank account / debit / credit card that were used while booking the tickets.
All Refunds are processed automatically upon cancellation of tickets. Your bank takes 5-15 business working days to credit this amount to your account/card.
In case the refund amount is not credited to your account in 15 business days, we kindly request you to get in touch with the UNIGLOBE Agency along with the ticket details/transaction/reference id and credit/debit/Wallet statement from the date of transaction till date. We will provide you the necessary support in crediting back the refund amount.